There are many reasons a pet can get matted. When the dog or cat’s hair becomes tangled or clumped close to the skin, it can pose a health risk for the dog and increases the chance of skin irritation or injury during the grooming process. There are really only 2 options when a pet’s coat is deemed matted – shave under the matted portion of hair, leaving the dogs hair shorter but greatly reducing stress on the dog or cat. The other option that is available to some pet owner’s (providing the pet isn’t too far gone) is dematting. This service is only available for pets who can both tolerate it and when the matting is not so severe that dematting poses a high risk of injury or stress.
Both the dematting process and stripping off matted coat can be a slow process that takes skill and extra care from our groomers. It is also demanding on our bodies, equipment and often requires extra sharpening of blades and scissors. Because of these reasons, there are extra fees associated with both the dematting and clipping of matted, neglected coat.
Any dog or cat that we discover to have fleas is immediately given a flea bath to reduce the risk of parasite transmission to the other pets in our care. We use a pesticide-free flea shampoo to reduce the risk of irritation or reaction that can be associated with this service. The salon is thoroughly treated with a flea premise spray after every case of fleas is discovered to protect the other pets that visit us. An extra fee of $5 is always applied to the grooming bill to cover the cost of the extra labour associated with the flea bath as well as the shampoo and fumigation products.
It is your responsibility as a pet owner to follow your veterinarian's advice on parasite protection to prevent an infestation.
We recommend that you follow your veterinarian's protocol for vaccinations to protect your pet from communicable diseases.